*JOB SUMMARY:*
The position is responsible for providing direct nursing care in a medical office setting under the direction of the nurse supervisor, assisting medical providers and maintaining a clean and safe environment in accordance with the policies and procedures of the practice.
While this is a clinical position, there is an emphasis on maintaining positive, supportive relationships with patients and all staff members.
Success in this position is based on 50% customer service skill and 50% clinical/technical knowledge and skill.
*ESSENTIAL DUTIES AND RESPONSIBILITIES:*
* Adheres to and supports our mission, purpose, philosophy, objectives, policies and procedures.
* Assists in the assessment of patient needs by taking vital signs, history, medication list, assessing visual acuity and determining chief complaint.
Assesses patients physical and mental status.
* Completes all necessary documentation in the patients’ medical chart in accordance with practices charting policy.
* Directs patients to exam rooms and prepares the patient for the exam.
* Prepares equipment and assists providers with medical treatments, exams and medical procedures.
* Administers prescribed oral medications and gives intramuscular, subcutaneous and intradermal injections.
Performs venipunctures, CLIA-Waived and non-CLIA Waived testing.
* Maintains a clean, orderly and safe environment for patients and visitors.
* Stocks room in preparation for the daily work schedule.
Takes inventory of medical supplies on hand.
* Arranges for specialized consults and appointments for testing as needed.
* Answers office phones, schedules appointments and directs calls appropriately.
* Assists in checking out patients and assists them with scheduling their appointments when needed.
* Provides nursing support to medical providers.
* Assists the medical provider during routine examinations and procedures as well as during medical emergencies.
* Assists with patient education using guidelines established by the practice.
* Administers medications, dresses surgical wounds, removes sutures, as directed by the medical provider.
* Assists in cleaning and decontaminating all assigned examination rooms at the end of each day.
* Responds to phone calls in a timely manner.
* Maintains awareness of comfort and safety needs of patients.
* Demonstrates patience and understanding with our patients.
* Keeps work area clean and orderly.
* Exhibits a positive attitude.
* Displays initiative in all job duties.
* Completes all administrative functions associated with referral activities in a timely manner.
* Supports patient satisfaction goals.
* Communicates with the patient in a timely manner when needed.
* Communicates with insurance companies as needed.
* Maintains strictest confidentiality of medical information by following all HIPAA regulations.
* Other tasks as assigned.
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*REQUIRED SKILLS AND QUALIFICATIONS:*
* Communicates effectively and professionally with patients, external contacts and staff members.
* Familiar with HIPAA, insurance regulations, policies, procedures and other regulatory policies.
* Knowledge of common safety hazards and precautions to establish a safe working environment.
* Ability to work under pressure in a fast-paced environment while maintaining a professional, calm upbeat demeanor.
* Ability to work with team members, promoting a positive workplace environment.
* Above average phone etiquette.
* Patient positive attitude.
* Excellent customer service skills.
* Strong attention to detail.
* Bilingual a plus.
*EDUCATION:*
*Required: *Completion and certification in an accredited medical assistant program.
*EXPERIENCE:*
*Required: *One-year medical office experience with an emphasis on customer service experience and clinical excellence.
Job Type: Full-time
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
Work setting:
* In-person
Work Location: In person
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