Receptionist

*DOWLING & CALDWELL, MD, PC* *POSITION:* FRONT DESK ACCOUNT REPRESENTATIVE (CHECK OUT) *REPORTS TO:* OFFICE MANAGER I.
The front desk account representative check patients out, enter charges and collects payments.
This person also greets patients in a courtesy manner.
They must answer a multi line phone system, distribute calls accordingly and schedule appointments.
II.
1.
Answer multi-line phone system.
2.
Schedule appointments or direct calls to the appropriate party.
Assist patients with rescheduling appointments and other scheduling issues.
3.
Collect co-pays and other fees required prior to the office visit or treatment.
4.
Collect co-pays or other appropriate fees after the office visit has been completed.
5.
Have basic knowledge of insurance benefits.
Be able to communicate appropriate benefit information to the patient regarding their deductibles, co-pays, coinsurance, etc.
Explain and answer patient questions regarding insurance coverage.
6.
Post allergy charges to the correct patient account in the computer.
7.
Keep accurate records of collections and charges for the day.
8.
Balance at the end of the work day and run all necessary reports.
This includes all employees who have entered charges, payments and adjustments for that work day.
9.
Reconcile and settle credit card machine with credit card payments entered for that work day.
10.
Reconcile all cash and check payments.
Place all cash and check payments inside the bank bag.
Place all daily work and deposit bag in the safe at the end of the work day.
11.
Call patients regarding past due accounts and inquiry when we might expect a payment from them.
Give patient charts to the physician if payments are not made in a timely manner.
12.
Back up receptionist and assist as needed.
13.
Assist insurance clerk in obtaining complete information necessary to file insurance claims.
14.
Have a general working knowledge of other departments to be able to assist co-workers 15.
File charts alphabetically.
16.
Have knowledge of and know basic maintenance of equipment, copy machine, telephone, fax machine, postage machine, etc.
17.
Keep work area neat and clean.
Job Type: Full-time Pay: From $13.
50 per hour Expected hours: 32 – 35 per week Benefits: * Paid time off Schedule: * Monday to Friday Experience: * medical office: 1 year (Preferred) Work Location: In person