POSITION SUMMARY
The Patient Service Representative provides a variety of patient and customer service-related activities within the front office/reception area.
These activities include but are not limited to greeting the patients and public, checking patients in and out, updating patient information, verification of patient insurance eligibility/benefits/necessity of prior authorization or referral and patient financial responsibility, collecting copays/coinsurance/account balances, scheduling initial and return appointments, scheduling outside diagnostic testing, balancing money collected and cash box at end of the day, electronic scanning of medical record information, filing and maintaining paper medical records as needed, and serving as the liaison between the patient and medical support staff.
ESSENTIAL FUNCTIONS include the following:
* Greets patients and visitors in a prompt, courteous and helpful manner
* Performs patient check-in
* Sends pre-registration forms to new patients, prior to their appointments
* Obtains or verifies and enters complete and accurate patient demographic data and insurance information in the computer
* Collects co-pay, deductible, coinsurance or account balance from the patient, and prints the patient a receipt
* Performs patient check-out
* Schedules follow-up appointments with internal, consulting, or referring doctors
* Schedules outside diagnostic testing
* Answers incoming phone calls, triages and routes call in accordance with office policies
* Manages incoming physical and electronic correspondence
* Calls no-show patients in order to reschedule and/or find out why the patient missed their appointment
* Notes all no-shows and cancellations in the computer prior to the end of day
* Manages automated and manual calls and reminder for patient’s appointment times
* Runs daily schedule and reviews patient information
* Marks chart with flag to alert associate to obtain information during check-in if updates are needed
* Prepares and scans daily patient billing sheets to billing department
* Balances daily cash reconciliation log and cash box at the end of the day
* Maintains work area and patient waiting area in a neat and orderly manner
* Fosters respect for patient privacy by maintaining confidentially in all phases of work
* Maintains knowledge of and follows policies, procedures, Code of Conduct, and all Federal and state rules and regulations related to the position.
* Attends all required compliance trainings.
* Performs other duties as assigned
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Retirement plan
* Uniform allowance
* Vision insurance
Healthcare setting:
* Clinic
Medical specialties:
* Ophthalmology
Schedule:
* Day shift
* Monday to Friday
* No weekends
Education:
* High school or equivalent (Required)
Experience:
* Medical terminology: 1 year (Preferred)
* Customer service: 1 year (Required)
Work Location: In person
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