The Hospice Volunteer Coordinator is responsible for the recruitment, training, and supervision of the volunteer component of hospice services to terminally ill patients and serves as a member of the interdisciplinary group.
Essential Job Functions:
Recruits and screens applicants for volunteer services in the area of patient support/respite service, bereavement support, or administrative support.
Oversees and provides comprehensive volunteer training.
Assesses patient/family/caregiver for volunteer needs and makes appropriate assignment of volunteers.
Makes initial joint visit with volunteer to introduce volunteer services to the patient/family/caregiver, completes the Volunteer Activity Plan.
Collaborates with the interdisciplinary team in the implementing, review, and revision of the patient’s/family’s plan of care and assists in the determination of volunteer needs.
Supervises all aspects of the volunteer program; scheduling, monitoring appropriateness of patient care assignments, and completing probationary and annual performance evaluations.
Monitors and updates volunteer personnel files as needed.
Oversees completion of monthly reports required for: review of program status, verification of volunteer hours, and percentage of volunteer utilization vs.
direct labor hours.
Coordinates or provides continuing education for volunteers.
Conducts volunteer support meetings as needed.
Supports quality improvement efforts through participation in quality improvement activities as requested.
Attends in-services and continuing education activities.
Interfaces with the patient/family/caregiver, the hospice team, other health care providers in a respectful, professional, and courteous manner.
Acts as a community liaison, providing community education on hospice philosophy and volunteer services.
Maintains sound privacy and security practices and prevents privacy or security breaches.
If breach occurs, takes corrective action.
Requirements:
Able to tolerate being physically active the entire working day.
Able to provide appropriate level of assistance in emergency situations.
Able to carry out fine motor and manual dexterity skills required to perform the job requirements.
Demonstrates mental acuity and judgment skills to perform job requirements adequately and safely.
Able to see and hear adequately to respond to auditory and visual needs of the job requirements.
Preferred:
Baccalaureate or Masters Degree in Counseling, Social Work, Education, or related field.
Two years’ experience in the area of volunteerism, death and dying, bereavement or related area.
Prefer previous exposure to hospice services.
Excellent time management skills, and communication skills.
HHH
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
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